winmr Privacy Policy

1. Introduction

winmr ("winmr", "we", "us", "our") operates the winmr online casino and sportsbook platform accessible at winmr.net (the "Platform"). winmr is committed to protecting the privacy and personal data of all registered members and visitors ("you", "your", "the Player").

This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with your use of the winmr Platform. It applies to all winmr services, including the casino, sportsbook, slots lobby, live dealer games, account management features, and all related communications.

2. Personal Data We Collect

winmr collects personal data that is necessary to provide you with a safe, compliant, and functional gaming experience. The categories of personal data we may collect include:

2.1 Registration & Identity Data

• Full legal name, date of birth, and gender;
• Malaysian identity card (MyKad) number or passport number (for identity verification);
• Residential address, city, postcode, and country;
• Email address and contact mobile number;
• Username and encrypted password.

2.2 Financial & Transaction Data

• Bank account details, e-wallet identifiers (e.g. Touch 'n Go eWallet, Boost), and other payment method information used to fund your winmr account;
• Deposit and withdrawal history, transaction amounts in MYR, and payment method used per transaction;
• Bonus and promotion activity records.

2.3 Gaming & Activity Data

• Game play history, bet history, win/loss records, and session duration across all winmr products;
• Sportsbook wagering history, including markets, selections, and odds at the time of placement;
• Live casino session records, including table, dealer, and game outcome data.

2.4 Technical & Device Data

• IP address, device type, browser type and version, operating system;
• Login timestamps and session identifiers;
• Referral URL and navigation paths within the Platform.

2.5 Communications Data

• Records of communications between you and winmr's support team, including live chat transcripts and email correspondence;
• Survey responses and feedback submitted voluntarily.

3. How We Use Your Personal Data

winmr uses your personal data for the following purposes:

• Account registration and management: to create, maintain, and administer your winmr account, verify your identity, and process KYC documentation as required;
• Payment processing: to process deposits and withdrawals in MYR via your registered payment methods (Touch 'n Go, Boost, DuitNow, FPX, Maybank2u, CIMB Clicks, and others);
• Platform operation: to provide access to casino games, sportsbook markets, live dealer tables, and all other winmr services;
• Legal compliance: to meet our obligations under anti-money laundering (AML) regulations, our international gaming authority licensing requirements, and any other applicable laws;
• Responsible gaming: to monitor gambling activity, identify patterns that may indicate problem gambling behaviour, and enforce player protection measures including self-exclusion;
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, account takeovers, and other security threats;
• Customer support: to handle queries, complaints, and disputes submitted to winmr's support team;
• Marketing communications: to send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications;
• Platform improvement: to analyse usage data and improve the performance, features, and user experience of the winmr Platform.

winmr will not use your personal data for any purpose incompatible with those listed above without your explicit consent or a valid legal basis.

4. Legal Basis for Processing

winmr processes your personal data on the following legal bases:

• Contractual necessity: processing is necessary to perform our contractual obligations to you as a winmr member, including account management, payment processing, and service delivery;
• Legal obligation: processing is required to comply with applicable laws, including AML regulations and our licensing requirements;
• Legitimate interests: processing is carried out for winmr's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights;
• Consent: for marketing communications and non-essential cookies, processing is based on your explicit opt-in consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

winmr does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data in the following limited circumstances:

5.1 Service Providers

winmr engages trusted third-party service providers to support platform operations, including payment processors, KYC verification providers, game software suppliers, cloud hosting providers, and customer support technology vendors. These service providers access personal data only as necessary to perform their contracted services and are bound by confidentiality and data protection obligations.

5.2 Regulatory Authorities

winmr may disclose personal data to its licensing authority, financial regulators, law enforcement agencies, or other governmental bodies where required by applicable law or where winmr believes disclosure is necessary to protect the safety and security of players or the public.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of winmr's assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such change via your registered email address.

5.4 Fraud Prevention Networks

winmr participates in shared industry fraud prevention networks. Information about accounts found to be engaged in fraudulent activity may be shared with other participating operators for the purpose of industry-wide player protection.

6. Cookies & Tracking Technologies

winmr uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session state after login, and analyse usage patterns.

• Essential cookies: required for the Platform to function correctly, including session authentication and security tokens. These cannot be disabled;
• Functional cookies: remember your preferences such as language, currency display, and game history;
• Analytics cookies: collect aggregated, anonymised data about how members use the Platform, used to improve functionality and performance. These are set with your consent;
• Marketing cookies: used to deliver relevant promotional content based on your activity. Set only with your explicit consent.

You may manage your cookie preferences via your browser settings. Disabling non-essential cookies will not prevent you from accessing core winmr services but may affect certain personalisation features.

7. Data Retention

winmr retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our licensing obligations. Specifically:

• Account and identity data: retained for a minimum of five (5) years following account closure, as required by AML regulations;
• Transaction records: retained for a minimum of five (5) years from the date of each transaction;
• Gaming activity records: retained for the duration of account activity plus a minimum of two (2) years following account closure;
• Customer support communications: retained for two (2) years from the date of the last interaction;
• Marketing consent records: retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent management.

After the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

8. Data Security

winmr implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the winmr Platform;
• Encryption of sensitive stored data, including payment information and identity documents;
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need;
• Regular security assessments and penetration testing of platform infrastructure;
• Incident response procedures for rapid containment and notification in the event of a data breach.

9. Your Data Rights

Subject to applicable law and our legal and regulatory retention obligations, you have the following rights regarding your personal data held by winmr:

• Right of access: you may request a copy of the personal data winmr holds about you;
• Right to rectification: you may request correction of inaccurate or incomplete personal data;
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation applies;
• Right to restrict processing: you may request that winmr restricts processing of your data in certain circumstances, for example while a dispute is being resolved;
• Right to data portability: you may request a machine-readable copy of personal data you have provided to winmr, where processing is based on consent or contract;
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal;
• Right to object: you may object to processing based on legitimate interests, including profiling for direct marketing purposes.

To exercise any of the above rights, please contact winmr's Data Protection team at [email protected] with your full name, registered account username, and a description of your request. winmr will respond within 30 days of receipt. We may need to verify your identity before processing your request.

10. Children's Privacy

The winmr Platform is strictly intended for adults aged 21 and over. winmr does not knowingly collect personal data from individuals under the age of 21. If winmr discovers or is made aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account closed. If you believe a person under 21 has registered on the winmr Platform, please contact our support team immediately.

11. International Data Transfers

winmr's operations involve the use of infrastructure and service providers that may be located outside Malaysia. Where personal data is transferred to recipients in jurisdictions that do not offer an equivalent level of data protection, winmr implements appropriate safeguards, such as standard contractual clauses or data processing agreements, to ensure your data remains protected in accordance with the standards described in this Privacy Policy.

12. Changes to This Privacy Policy

winmr reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered members via the email address on file and/or a prominent notice on the Platform. The date of the most recent update is shown at the top of this page. Your continued use of the winmr Platform after any amendment constitutes your acceptance of the revised Privacy Policy.

13. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or winmr's data practices, please contact us via:

• Live Chat: Available 24/7 on the winmr Platform
• Email: [email protected]

Please include your registered account username and a clear description of your query or request so we can direct it to the appropriate team and respond efficiently.